Frequently Asked Questions

Q) How many domain names can I have in one account?
A) The "Unlimited Plans" offer Unlimited Domains and the "Single Plan" is for hosting one domain name.

Q) How many POP3 accounts can I have in one account?
A) There is no limit on "Unlimited Plans" and up to three pops on a "Single Plan".

Q) How many ODBC links can I have in one account?
A) There is no limit.

Q) How many FTP accounts can I have in one account?
A) There is no limit.

Q) Do you offer Cold Fusion hosting?
A) Yes. We offer Cold Fusion 5 Enterprise hosting at no additional charge.

Q) What is your connection to the Internet?
A) We are connected to a 8GBPS of Bandwith from Multiple providers like Level3 ATT UUNet. On each machine we have the capacity to burst up to 1000Mbits of data per second.

Q) Does AUWEB run Windows NT or Unix?
A) AUWEB servers run Windows 2000 (Fully NT Compatible) and Unix.

Q) How do I transfer a domain name to your services?
A) Click Here

Q) Do you support international domains?
A) We are able to host most international domains.

Q) Can I get a dialup account with you?
A) No, we specialize in web hosting. You will need to get dialup access through your local ISP.

Q) Is there a way to see my website at AUWEB before the DNS info for my domain is resolved?
A) This is currently not possible but we will make this feature available soon.

Q) How do I change the quota of an existing FTP account?
A) You can change the FTP account's quota using the web control panel. Edit the existing space of the account. The Update is picked up by our robot automatically in the next system update.

Q) What about ASP sendmail stuff?
A) ASPEMail and JMail are supported. CDOSYS is also supported.

Q) Can I serve WAP content at AUWEB?
A) Yes. All of the AUWEB web servers have the proper WAP MIME types installed.

Q) What is the minimum contract length?
A) There is no minimum contract length.

Q) Is this for real? How can you guys offer multiple domain hosting for a flat rate?
A) We have a highly automated system, which reduces administrative overhead. Without our web control panel, it would be impractical to offer multiple domain hosting for a flat rate.

Q) If I have bunches of domains, POPs, and ODBC links, are you going to bill me with some hidden fee?
A) No, we do not have any hidden fee. You can have as many domains, POPs, ODBC links as you need without any additional fees.

Q) Will you guys do custom dns work for me? (ex: route various names within my domains to other servers)
A) No, we do not do any custom dns work. Our web control panel automates everything needed to host websites and email on our servers. Doing custom dns work negates the cost saving of having an automated system , but you can manage dns for each domain via the control panel.

Q) Do you offer MS-SQL support?
A) Yes, we offer MS-SQL database hosting. For more information on SQL databases at AUWEB, click here. We also support MySQL on Unix servers.

Q) Is there any way that I can connect to my SQL Server database via Enterprise Manager?
A) Yes, view the instructions for SQL Server on this site

Q) Do you offer telephone technical support?
A) Yes but Email technical support is much more effective.

Q) Can we see some of the sites you host?
A) Most of our clients are virtual web hosting companies. We respect our clients, which means we do not use them to sell accounts to new customers.

Q) Do you suport Java Servlets?
A) Yes.

Q) Do you support JSP (java server pages)?
A) YES.

Q) Can I send bulk, yet target email using your servers?
A) No. We consider bulk email of any kind to be spam. We do not tolerate spam.

Q) Can I order unlimited storage space?
A) No, but we offer multiple disk space brackets. Check our pricing page for details.

Q) Can I order unlimited bandwidth?
A) No, but we offer multiple bandwidth brackets. Check our pricing page for details.

Q) How many IP addresses do I get?
A) We do not give you an IP. All of the sites we host are mapped to the IP of the server you are hosted on.

Q) Do I get telnet access?
A) No, and with Windows servers, there is no reason you will need telnet access.

Q) Can my POP accounts be xyz@myname.com?
A) Yes. In fact, you can have as many POP accounts as your need within your domain name and within all of the domains you host.

Q) Can I forward all of the email from my domain to one email account?
A) Yes. You can create an account called catchall. That is the account that email will go to if the email is sent to an account name within the domain that does not exist.

Q) Which version of Perl do you guys use?
A) On Unix we provide perl5.

Q) What is the path to perl?
A) /usr/bin/perl.

Q) What dns servers should I use when I transfer my domain?
A) The primary server host name should be ns1.auweb.net.au
The secondary server host name should be ns2.auweb.net.au and ns3.auweb.net.au

Q) Do I get the ability to set a subdirectory as password protected, and then maintain the list of user id's and passwords?
A) Yes, you can do that using our web control panel for unix servers. On windows servers you can do this with ASP coding.

Q) Can I set this up so www.mydomain.com and mydomain.com both map to the same place?
A) By default www.domain.com and domain.com always map to the same place.

Q) Can I set it up so that subdomain.mydomain.com would map to a different subdirectory?
A) You can map subdomain.domain.com and somethingelse.com to other URL subdirectories within your account. That functionality is handled through the web control panel.

Q) How long have you been in business doing this?
A) We have been in business since early 1999. We divisioned our company to AUWEB in 2009 for catering to bulk hosting.

Q) Do your servers have the runtimes for Visual Basic installed?
A) All of our servers have the VB5/VB6 runtimes installed. Additionally, we have installed most of the ActiveX components that ship with VB5.

Q) Is there any additional fee for using ASP?
A) There is no additional fee for using ASP.

Q) Do I put ASP and Cold Fusion pages in my cgi-bin?
A) No, ASP and Cold Fusion pages never belong in the cgi-bin. Place ASP and Cold Fusion pages in normal document directories.

Q) I love AUWEB, you are simply the best :)
A) Thanks :)

Q) Can I change my default page from index.html to default.asp?
A) On Unix we have index.html and index.htm and other extensions. On Windows default.asp default.htm are default pages.

Q) Error: Connection with Host: header containing unknown local host name
A) That error means that the server config has not been refreshed since the site was added. When you add a new domain, it is perfectly normal to see a 400 error or Under Construction until the server refreshes.

Q) I just created a new ODBC link, but I cannot get it to work.
A) The web control panel lets your create ODBC links and make changes to it. Please validate usernames and passwords..

Q) Do you support VBScript 5 on your servers?
A) We are using the latest version of the MS scripting engine.

Q) I cannot get the FileSystemObject to work. When I try to use it, I get the following error message: ActiveX component can't create object: 'Scripting.FileSystemObject'.
A) FSO is available but cannot write to any directory. Many customers use it. By default Read access is enabled. Write access is disabled. You can instantiate the object but if you want write access let us know directory and it will be enabled. This is for your security only.

Q) How can my clients change their email account passwords?
A) The clients have their own control panel to make changes to their passwords, although the reseller also has ability to do the same.

Q) Do you guarantee a certain level of uptime?
A) No, we do not guarantee any specific quality of service. Our web service uptime is currently 99.96%.

Q) Do you offer PHP hosting?
A) Yes PHP4 is available on Unix servers.

Q) I want to set up my AUWEB account using a brand-new domain name... Can youregister domain names for me?
A) Yes, we can issue domain name credits to you. Simply email AUWEB asking for 1 domain name credit to be allotted.

Q) How long does it typically take for a site to 'go live' after I register the domain with Internic and set up the domain at AUWEB?
A) When you set up a domain at AUWEB, it is set up immediately on our main server. The Server configuration details are acquired from the main server four times a day, so it can take up to 6 hours for the c servers to grab the details for the new domain. Internic generally takes 24-48 hours to get new domains ready. Sometimes Internic will take longer than that, but most of the time Internic gets new domain ready in 24-48 hours.

Q) I already have an account how do I upgrade my Account and is there any setup fee ?
A) You can upgrade anytime by sending us an email confirming the upgrade and the package you would like to upgrade to. Your billing will reflect the approproate pro-rated charges for your old account . Generally upgrades before the 20th(of each month) are invoiced for the whole month as upgraded. There is no charge for upgrading.

Q) Is there any way to have a cgi-bin for each domain under my account?
A) Yes, every domain you host at AUWEB can have its own cgi-bin. When you create a new domain using the web control panel, the web control panel adds a cgi-bin mapping for the new site. All you need to do to use the cgi-bin mapping is create the physical cgi-bin directory in the directory that the new site is mapped to.